How to Defeat Excuse-Making

by | Feb 9, 2026

Renowned psychologist Walter Mischel documented the connection between long-term, noteworthy accomplishments and delayed gratification.

It all started with the famous Stanford marshmallow experiments done in the early ‘70s where children were given the choice of eating one marshmallow now or waiting to receive two marshmallows later.

The research suggested that successful individuals focus attention on monitoring progress towards the goal and do whatever necessary to make it possible.

Planning, future-oriented activities, and controlling one’s own emotions require delaying gratification.

These fundamental skills allow a person to have control over stimuli rather than being controlled by them.

For many hiring managers, this is the struggle going through their minds when faced with completing the unpleasant tasks of recruiting.

Instead of delaying gratification and staying focused on the end goal, they listen to the internal voices that tell them things like:

I’ll just work with my own agents and make them more productive.

I don’t want to appear too aggressive, so I’ll wait for this prospect to contact me.

I don’t think my follow-ups are making a difference—do I really need to spend time on this?

Embracing a delayed gratification mindset starts with believing that overcoming excuse-making is both possible and necessary.

 

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The Attrition Variables

The Attrition Variables

While these attrition constants still have the greatest influence, there are some emerging attrition variables worth noting. People also tend to leave companies when: They feel like they’re not doing as well as others in their peer group outside the company. They feel like they’re not as far along as they should be at a certain point in life.

The Attrition Constants

The Attrition Constants

If you’re not focusing most of your retention effort on these issues, you’ll miss the mark. If you’re not focusing most of your recruiting effort on exploiting these weaknesses among your competitors, you’re missing the best opportunities.

The Persistence Mindset

The Persistence Mindset

A leader equipped with this mindset can have a profound effect on the life and career of each individual they engage. It works because an agent is getting a real-time glimpse of what it would be like to work on your team. But it only becomes believable when it is persistently applied over time.