Taking Your Culture’s Temperature

by | May 3, 2022

The workforce at large and most real estate companies are struggling to make sense of company culture right now.

Whether you’re fully virtual, made the transition back to a traditional office setting, or somewhere in between, your company culture has changed a lot over the last two years.

If you haven’t done so already, it’s a good time to assess the health of your culture and make plans to stregthen it in months ahead.

Here’s someone who can help you get started.

Bryan Miles, CEO of a virtual staffing company called Belay, has been helping companies with virtual and hybrid cultures for the last decade.

Bryan advises managers to proactively and frequently assess the temperature of their cultures by using the following methodologies:

Focus Groups: Pull together a small group of agents and employees in a Zoom meeting and ask them a few questions about your culture. Encourage them to talk openly about what they’re experiencing.

Surveys: This tool is useful for addressing issues around collaboration, productivity, and distractions. Don’t use anonymous surveys—you’ll get more effective and action-oriented results by asking individuals to own their opinions.

Outside Assessments: Ask those outside your organization who regularly interact with your agents and employees (ex. ancillary businesses such as mortgage, title, attorneys, etc.) for their perspective on how your agents are doing.

Every real estate organization is at risk without thoughtful and frequent feedback from your agents and employees. It’s always been this way.

What’s changed is the way this information needs to be proactively captured.

More than ever, no news is not good news.

The Simple Psychology of Real Estate Recruiting [2nd Edition]

Unlock the secrets of effective real estate recruiting. Revised to include actionable frameworks for sharper execution and to help you turn psychological theory into a repeatable recruiting system.

The Attrition Variables

The Attrition Variables

While these attrition constants still have the greatest influence, there are some emerging attrition variables worth noting. People also tend to leave companies when: They feel like they’re not doing as well as others in their peer group outside the company. They feel like they’re not as far along as they should be at a certain point in life.

The Attrition Constants

The Attrition Constants

If you’re not focusing most of your retention effort on these issues, you’ll miss the mark. If you’re not focusing most of your recruiting effort on exploiting these weaknesses among your competitors, you’re missing the best opportunities.

The Persistence Mindset

The Persistence Mindset

A leader equipped with this mindset can have a profound effect on the life and career of each individual they engage. It works because an agent is getting a real-time glimpse of what it would be like to work on your team. But it only becomes believable when it is persistently applied over time.