The Blind Spots of Scaling Your Team or Brokerage

by | Dec 10, 2025

A high-performing salesperson can successfully transition into a leadership role, but there are some predictable blind spots.

Tech columnist Geoffrey James understands how to scale a start-up, and he describes the common pitfalls that new leaders struggle to avoid.

Fighting fires rather than scaling up. New leaders tend to focus on crises:  service issues, customer issues, agent drama, and, of course, running out of money. They forget a team can’t possibly grow and succeed unless they make a commitment to recruit.

What to do:  Put aside at least five hours a week for recruiting and interviewing candidates, even if you’re not currently hiring. Ideally, you want a pipeline of potential hires whenever you need to add staff or agents.

For a team to grow, everyone on the team must level-up every 12 months. This is only possible if the owner helps everyone understand the new skills and behaviors they’ll need to grow themselves as the company grows.

What to do:  Think of coaching as an investment in time management. Yes, it takes longer to coach somebody to do a task than to just do it yourself. Once you’ve trained somebody, though, that task leaves your to-do list and creates time for you to do those things only you can do.

Failing to plan for setbacks. It’s common for teams to blow-up and small brokerages to die a slow death.  Here’s the reality:  Even the best-run teams encounter problems. If you’re not prepared to deal with them, even a small hiccup can derail your ambitious plans.

What to do:  Work with your coach or mentor to create contingency plans in case there are recruiting delays, slower-than-expected sales cycles, departures of key personnel, and other operational disruptions.

I’ve heard it hundreds of times:  Great salespeople don’t make great leaders.

However, it’s not true.  But only if you can see and address the most common blind spots.

 

The Simple Psychology of Real Estate Recruiting [2nd Edition]

Unlock the secrets of effective real estate recruiting. Revised to include actionable frameworks for sharper execution and to help you turn psychological theory into a repeatable recruiting system.

The Library Effect

The Library Effect

The Library Effect is something you can easily apply to recruiting, and it’s one of the reasons that accountability groups are so effective.

Just getting together with other hiring managers and recruiting for a set period of time each week will short-circuit many of your recruiting excuses.