Death of the Phone Call

by | Nov 12, 2020

Using your phone as a tool for recruiting is becoming increasingly difficult.

According to researchers, people have stopped answering their phones because of the high volume of machine-based fraudulent calls.

In the United States alone, over four billion spam calls were placed to mobile phones in the last year.

This means over 40% of all calls to mobile phones are initiated by machines and robots.

And here’s the surprising part—the rate of unwanted calls was only 3.7% in 2017.

Why the drastic increase?

Because scammers are getting better at tricking people to answer their phones through techniques such as “neighborhood spoofing” where the inbound caller ID looks similar to your phone number.

Once burned, twice shy.

Unless the call is from someone who is a known contact, many people are choosing not to answer.

It’s important to diversify your recruiting techniques as the technology landscape changes.

 

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The Attrition Variables

The Attrition Variables

While these attrition constants still have the greatest influence, there are some emerging attrition variables worth noting. People also tend to leave companies when: They feel like they’re not doing as well as others in their peer group outside the company. They feel like they’re not as far along as they should be at a certain point in life.

The Attrition Constants

The Attrition Constants

If you’re not focusing most of your retention effort on these issues, you’ll miss the mark. If you’re not focusing most of your recruiting effort on exploiting these weaknesses among your competitors, you’re missing the best opportunities.

The Persistence Mindset

The Persistence Mindset

A leader equipped with this mindset can have a profound effect on the life and career of each individual they engage. It works because an agent is getting a real-time glimpse of what it would be like to work on your team. But it only becomes believable when it is persistently applied over time.