The Simple Psychology Hack for Attracting and Retaining More Agents

by | Jul 24, 2025

Psychologist Daniel Stern was most famous for discovering the developmental importance of a mother’s attunement to her infant in the early stages of life.

But attunement doesn’t just help babies get off to a good start in life, it has a remarkable effect on all forms of communication.

Attunement happens when the observed experiences of others affect our own thoughts and feelings.

Attunement is helpful because it allows you to step outside your own world and into the reality someone else is experiencing.

When you’re attuned to another, you can better tailor your behavior to the expectations of the other person and create smoother, more varied social interactions.

But most importantly, researchers have discovered that attunement is the precursor for attachment.

If you’re attuned to your recruiting prospects, they’ll feel a mysterious sense of attraction and attachment to you and your team.

If you’re attuned to your agents, they’ll feel a subtle sense of abandonment or loss when they think about siding with one of your competitors.

Attunement is a subtle, but powerful tool that effective leaders use to engage talented agents.

If you’re not good at it, make it part of your growth plan.

It’s something that can be learned.

 

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The Attrition Variables

The Attrition Variables

While these attrition constants still have the greatest influence, there are some emerging attrition variables worth noting. People also tend to leave companies when: They feel like they’re not doing as well as others in their peer group outside the company. They feel like they’re not as far along as they should be at a certain point in life.

The Attrition Constants

The Attrition Constants

If you’re not focusing most of your retention effort on these issues, you’ll miss the mark. If you’re not focusing most of your recruiting effort on exploiting these weaknesses among your competitors, you’re missing the best opportunities.

The Persistence Mindset

The Persistence Mindset

A leader equipped with this mindset can have a profound effect on the life and career of each individual they engage. It works because an agent is getting a real-time glimpse of what it would be like to work on your team. But it only becomes believable when it is persistently applied over time.