When Attempting to Persuade, Less is More

by | Apr 17, 2026

When you’re trying to convince a recruiting prospect to see things from your perspective, you may think presenting as much evidence as possible will strengthen your case.

But, according to London Business School professor Niro Sivanathan, you’d be wrong.

For humans, receiving too much information interferes with our ability to process it.

Our minds deal with this by quickly sorting the input received into two types:  diagnostic and non-diagnostic.

Diagnostic information is information of relevance to the evaluation being made.

Non-diagnostic is information that is irrelevant or inconsequential to that evaluation.

When both categories of information are mixed, dilution occurs.

It’s better to deliver a short, concentrated argument relating to the specific needs and interests of your recruiting prospect.

If you have 30 minutes to spend with a recruiting prospect, spend the first 20 minutes or more asking questions and learning about their specific needs.

Then spend the remainder of the time making just one point relating to the topic most important to your prospect.

As Dr. Sivanathan suggests,

Stick to your strongest point and resist the temptation of trying to best others with brute force.

P.S. Did you get a chance to listen to this week’s Recruiting Insight Podcast with Darrell Morgan? If not, add it to your Spotify playlist this weekend—you won’t regret it.

 

The Simple Psychology of Real Estate Recruiting [2nd Edition]

Unlock the secrets of effective real estate recruiting. Revised to include actionable frameworks for sharper execution and to help you turn psychological theory into a repeatable recruiting system.

The Attrition Variables

The Attrition Variables

While these attrition constants still have the greatest influence, there are some emerging attrition variables worth noting. People also tend to leave companies when: They feel like they’re not doing as well as others in their peer group outside the company. They feel like they’re not as far along as they should be at a certain point in life.

The Attrition Constants

The Attrition Constants

If you’re not focusing most of your retention effort on these issues, you’ll miss the mark. If you’re not focusing most of your recruiting effort on exploiting these weaknesses among your competitors, you’re missing the best opportunities.

The Persistence Mindset

The Persistence Mindset

A leader equipped with this mindset can have a profound effect on the life and career of each individual they engage. It works because an agent is getting a real-time glimpse of what it would be like to work on your team. But it only becomes believable when it is persistently applied over time.