Yesterday, we discussed Stephen Karpman’s Drama Triangle.

Drama is pervasive in many real estate organizations because managers often act as “rescuers” to agents who have a victim mentality.

So, how do you get out (and stay out) of the rescuer role?

As Bob Newhart once said, you could just, “Stop it.”

But according to Forbes magazine contributor Remy Blumenfeld, it’s not that easy.

For years, it was generally accepted that the only way to deal with the Drama Triangle was simply to be aware of it and to exert a huge amount of willpower over the roles one played.

But more recently, a new outcome-focused management model has emerged that directly addresses the unhealthy nature of the rescuer role.

It’s called The Empowerment Dynamic, and it transforms the rescuer role into the coach role.

Instead of seeing your duty as being one to rescue a victim, a coach asks questions intended to help the individual make informed choices.

The key difference between a rescuer and a coach is that the coach sees the individual as capable of making choices and solving their own problems.

For the rescuer, the victim is broken, stuck, and helpless. For the coach, the agent is creative, resourceful, and whole.

This positive mindset change puts you in control of how much drama will exist on your team.

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PS.  Finding and retaining low drama agents is just one component of a comprehensive talent acquisition plan. If you’re struggling to get above the noise and develop your plan, reach out, and let’s start a dialog.