According to the Bureau of Labor Statistics, the average person changes jobs every 4 years. What drives an individual to consider new opportunities? Increasing one’s income was cited as the most important factor, but there were several other factors that were nearly as important as income. The other reasons were disliking the work environment, needing more opportunity for growth, seeking a better work-life balance, and not feeling passionate about the job. All these reasons focus on quality-of-life issues and suggest that unhappiness isn’t just about pay.Other researchers found that poor management and a toxic work environment tends to be a major trigger for job change, as well. If an agent tells you they’re leaving for a better split, it may be true. But it’s rarely the only reason. Dig deeper and try to uncover the other factors contributing to the decision. And encourage them to factor in quality-of-life and management issues (as well as pay) when making their final decision. If you can’t save the one leaving today, it’s not a total loss if you’re able to discover the underlying reasons for their dissatisfaction. This will give you time to fix problems they identified before others become dissatisfied for the same reasons.