Agent and Manager Behaviors Survey Results

by | May 2, 2022

A few weeks ago, I asked you to participate in a nationwide survey conducted by JPAR of agent and manager behaviors.

For those of you who participated, thank you.   Here is some of what we learned.

Most participants were experienced/high wage earners:  60% of those who responded had more than five years of experience and their average annual income was $129,000.

Biggest challenges:

For brokers/owners:  Recruiting committed talent

For team leaders:  Developing systems, process, and structure that drive a consistent experience

For agents: Executing consistently on prospecting, lead generation, and marketing

Top 7 agent income related behaviors:

1. Personal Assistant:  62% more annual income for those with an assistant vs. those without.

2. Database:  70% have/work a database consistently—they earned 60% more annual income.

3. Influence Marketing:  53% more annual income for those conducting monthly or quarterly customer events.

4. Consistent Follow-up: 37% more annual income for those with a system and process in place supporting five or more follow-up attempts with prospects.

5. Business/Marketing Plan:  27% more income for those with a specific marketing plan, 30% more income for those with a specific business plan, 42% more income for those with BOTH a marketing and business-specific plan.

6. Tracking/Measuring Daily Activities: 12% more income for those who track/measure daily activities.  82% of highest income earners reported tracking the lead measure of new appointments.

7. Lead Conversions:  Most agents reported it takes about 25 conversations to get one sale.

There are two recruiting takeaways from this data:

a.  Earning more.  If your recruiting value proposition is focused on helping agents earn more, this is a blueprint of where you should be focused.

b.  Recruiting more. The behaviors that cause agents to perform at a high level are very similar to the behaviors that make recruiters and hiring managers to perform at a high level.

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