I spoke with a high-performing experienced agent recruiter last week who makes a lot of outbound calls.
I asked her when she makes the most connections during various parts of the day.
Early morning: Since they’re frequently interacting with clients during evenings, most agents work later schedules. I don’t make a lot of connections before 10am.
Mid-morning: I get more pick-ups during the mid-mornings, but often get the response, ‘I’m in a meeting right now and can’t talk.’ If they say they’ll call you back later, they’re lying.
Lunchtime: The extended lunch hour (11:30am to 1:30pm) is a great time to connect and get people to engage in conversation.
Mid-afternoon: I get more voicemails, or ‘I’m with a client right now’ interactions in the afternoon.
Late afternoon: I get a lot of pick-ups and have good conversations during this time, as well. More agents seem to welcome a distraction towards the end of the day.
When you’re setting up your calendar this week, schedule some outbound calls at lunchtime and/or late afternoon and see if your connection rate increases.
